Our Returns and Exchanges Policy aims to keep customer satisfaction at the highest level. If you experience any issues with your order, please contact us. Return and exchange processes can be initiated within 14 days of the delivery date of the relevant product. Products must be returned with their original packaging and labels. The refund for returned products will be made within 3-5 business days according to your payment method. For exchange requests, products must be sent to us with their original packaging and labels. Exchange processes are completed as soon as possible depending on stock conditions. For more detailed information on returns and exchanges, please contact our customer service.